Security personnel as an extension of the care team – Todd Miller
08.22.2024
Episode 86 | Duration: 36:51
Todd D. Miller CPP, CHPA, is the System Vice President of Security for SSM Health, consisting of 23 hospitals and more than 650 outpatient clinics across Missouri, Illinois, Wisconsin and Oklahoma. He holds a degree from Miami of Ohio in Secondary Education and served as a Special Federal Officer with theFBI St. Louis division Safe Streets Task Force prior to transitioning to SSM Health in 2015. He is co-chair of the Greater St. Louis Healthcare Security Directors’ Association and a past contributor to the IAHSS Journal of Healthcare Protection Management. Todd speaks around the country to organizations on such topics as how to mitigate the impact of civil unrest on hospital operations, armed intruder response, workplace violence, situational awareness and the value of crime prevention through environmental design (CPTED) principles and security technology in proactive security operations.
In this episode of Caring Greatly, Todd talks about the increase in workplace violence in healthcare settings and how he and his team of security professionals respond to the rising threat. He describes how the role and responsibilities of security professionals have evolved as our understanding of trauma-informed care has grown. Todd talks about de-escalation approaches that try to minimize physical intervention, and how the profile of strong candidates for the security role has evolved to include the ability to connect easily with patients and families. And he discusses the need for security professionals to have their own resources and post-incident debriefs to support their wellbeing.
Links related to Mr. Miller’s podcast episode
- Catholic Health Association of the U.S. article: How to reduce violence in the workplace? SSM Health opens security academies to teach employees
- American Hospital Association workforce and workplace violence prevention resources
- Institute for Healthcare Improvement preventing verbal and physical violence across the healthcare workforce
- Heart of Safety Coalition patient code of conduct report
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