Human-Centered Leadership as the Foundation of Effective Care – Shannon Phillips, MD, MPH, FAAP, SFHM, CPPS
01.09.2020
Episode 13 | Duration: 32:54
Shannon Phillips, MD, MPH, FAAP, SFHM, CPPS, is the chief patient safety and experience officer at Intermountain Healthcare, based in Utah. Dr. Phillips’ role encompasses patient and family experience, physician and staff experience, as well as delivering on quality and safety goals. Dr. Phillips also chairs the Experience Innovation Network’s Human-Centered Leadership Council.
In this episode, Dr. Phillips discusses how embracing human-centered leadership is foundational to providing safe, high-quality care in an environment of respect and teamwork. She delves into Intermountain’s experience promises (always safe, always present, always together) and shares how they apply at all levels and in all interactions across the system. She also explores the “proofs” that demonstrate success.
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