Caring for Patients and Care Teams in the Heart of the COVID-19 Crisis – Nancy Corcoran-Davidoff
06.01.2020
Episode 28 | Duration: 29:35
Nancy Corcoran-Davidoff is the chief experience and human resource officer at Hackensack Meridian Health (HMH). Nancy’s work across both patient experience and human resources focuses on emphasizing humanity for all stakeholders in healthcare.
In this episode, Nancy discusses the impact of the COVID-19 crisis on team members and communities across New Jersey. She explores how members of the patient experience team redeployed to serve the health, safety, spiritual and connection needs of patients and families experiencing hospitalization during the crisis. She also talks about the long-term impacts on the mental health and wellbeing of team members and how HMH is working to support them with clinician-led wellbeing outreach. Nancy shares how care will be forever transformed by the lessons uncovered during the crisis.
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