Responding to COVID-19 with Humanity – Rick Evans
06.04.2020
Episode 30 | Duration: 24:08
Rick Evans is SVP and chief experience officer at NewYork-Presbyterian (NYP), an integrated academic health system serving patients and families in across the New York metropolitan area. Like all New York hospitals, NYP has been inundated with patients stricken with COVID-19 and has mounted a heroic response to care for patients and protect team members.
In this episode, Mr. Evans discusses what it has been like to be at the epicenter of the pandemic. He explores how his team of experience professionals stepped up to support patients, families and care team members. He also discusses the critical role of leadership in orchestrating a response centered on humanity. Mr. Evans closes with a look ahead to how health systems in New York and across the continent will transform as they emerge from the shadow of COVID-19.
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