Diversity and equity as part of mainstream quality – Lou Hart, MD

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Episode 41 | Duration: 24:25

Louis Hart, III, MD, is director of equity, quality, and safety at New York City Health and Hospitals, the largest public health system in the United States. The system serves more than one million New Yorkers every year across 70 care locations in all five boroughs of the city.

In this episode, Dr. Hart discusses his approach to integrating equity into core quality and safety work. He examines why that integration is so important and delves into some of the specific approaches he and the organization are following to make that a reality. Dr. Hart also outlines a newly revamped root cause analysis process that adds equity as an explicit focus.

Links Related to Dr. Hart’s Podcast

• Institute for Healthcare Improvement article: Ingraining Equity into Quality and Safety: A System-Wide Strategy