Hotel guest services standing at front desk wearing Vocera Smartbadge

hotel guest services standing at front desk wearing Vocera badge

Hotel staff communications

Our discreet, hands-free hospitality communication solutions go beyond hotel walkie-talkies and two-way radios

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Experience our communication solutions for hospitality

The lightweight, hands-free Smartbadge brings together communication, work-order ticket management and a wearable panic button in one device. For staff who don’t need to manage work-order tickets, the wearable Minibadge allows the same ease of communication with a built-in panic button. Our devices can be worn discreetly underneath a coat or uniform and used with or without a wired or Bluetooth headset.

Hotel housekeeping team member wearing a Vocera Smartbadge

Communicate with staff throughout the property

Make calls and send secure texts without needing to know a name, extension or phone number. Communicate quickly, hands-free, without having to interrupt what you’re doing. Use a wired or Bluetooth headset to communicate discreetly.

Press the Call button on the Smartbadge or Minibadge or say, “OK Vocera” and state the name, group, department or role of the person you’re trying to reach to connect quickly.
For example, say, “Call front desk,” or “Call housekeeping,” or “Broadcast to maintenance staff.”
See who’s available with a real-time directory view of staff across your property.

Hotel manager wearing Vocera Smartbadge in hotel lobby

Integrate communication with hotel management systems

Integrate Vocera technology with your PBX and systems for ticketing, customer relationship management (CRM) and property management. Streamline housekeeping and maintenance workflow and allow faster response to guests’ needs.

Enable delivery of service order notifications directly to the right staff member.
Service requests include details such as the request, time and room number.
Use a single device to respond to requests and close the loop, enhancing efficiency.

Hotel security guard wearing Vocera Smartbadge

Reach help quickly in an emergency

Press the dedicated panic button on the Smartbadge or Minibadge to quickly reach security personnel.

Response group members will see the name and location of who’s sending the broadcast.
They can hear what’s happening and communicate directly with that person if the situation allows it.
Staff can use the Smartbadge to make a call straight to 911.

Hotel manager greeting guests and wearing a Vocera Smartbadge

Help reduce costs and enhance operational efficiency

Unify communication software, an array of end-user devices and interoperability with systems for ticketing, customer relationship management, property management and more through a single vendor.

Our unified platform allows hotel systems and communication devices to talk to one another.
Scale from one property to many with a consistent software user experience.
Connect multiple sites together and use analytics to monitor communication traffic.