Virtual care services for covered health services that include the diagnosis and treatment of less serious medical conditions. Virtual care services provide communication of medical information in real-time between the patient and a distant physician or health care specialist outside of a medical facility (for example, from home or from work).

In-network benefits are available only when services are delivered through a designated virtual network provider. You can find a designated virtual network provider by going to www.myuhc.com or by calling the telephone number on your ID card.

Benefits are available for urgent on-demand health care delivered through live technology for treatment of acute but non-emergency medical needs.

Please Note: Not all medical conditions can be appropriately treated through virtual care services. The designated virtual network provider will identify any condition for which treatment by in-person physician contact is necessary.

Benefits do not include email, fax and standard telephone calls, or for services that occur within medical facilities (CMS defined originating facilities).