ProCare Services | Emergency Care

Trusted. Reliable. Proactive.

Imagine having someone dedicated to managing your equipment, who truly understands the intricacies of EMS and can anticipate your needs before an issue even arises. We’ll make sure your back-saving power equipment is ready when you need it. With ProCare Services, count on trusted experts dedicated to caring for your equipment, so you can focus on what truly matters – saving lives.

Your trusted medical device service partner

ProCare isn’t just about device repair or regular maintenance services for your emergency equipment. It’s a partnership you can count on to bring you peace of mind and one more reason to feel confident you’re doing all you can for your EMTs, paramedics and patients.

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of EMS customers surveyed reported that the life of their equipment has been extended because of ProCare Services.^1,2

of EMS customers surveyed reported they are able to operate more efficiently because of ProCare Services.¹

hours of equipment training is what our ProCare technicians receive, and have an average tenure of 12 years with Stryker.

Our proactive approach

With ProCare Service, we offer you operational and financial peace of mind through three comprehensive offerings: ProCare Preventative Maintenance, ProCare Protect and ProCare Prevent. Choose the emergency medical equipment service package that best meets your needs.

Preventative Maintenance

This plan provides a dedicated, on-site Stryker ProCare medical device technician who works with you to enable maximum performance and workflow management solutions related to equipment use, staff engagement and patient safety.

ProCare Protect

This plan is a maintenance and service solution that provides OEM support with unlimited service calls, enabling you to balance equipment uptime needs within your budget.

ProCare Prevent

This plan provides enhanced service solutions that support preventive maintenance initiatives. In addition to all the features of Protect, Prevent plans include comprehensive preventive maintenance programs and compliance documentation.

Choosing your plan

	PM-only	Protect	Prevent
Stryker OEM parts		•	•
Labor and travel expenses for repairs		•	•
Battery servicing and replacement*		•	•
Stryker-trained service specialist	•	•	•
2-hour call back time*		•	•
24-72 hour repair turnaround*		•	•
Loaner device during PM or repair*	•	•	•
Software updates*	•	•	•
Discounts on upgrades, accessories and disposables*	•	•	•
Documentation for governing bodies	•		•
Annual PM inspection service	•		•
*based on the provisions of the service agreement and the location of the product