iSuite room control
ProCare services
Stryker’s ProCare service programs are committed to helping you perform your job more efficiently while enhancing patient care delivery. We provide solutions intended to maximize the life and value of your investments and to create opportunities for better patient outcomes.
| ProCare service | Protect | Prevent |
|---|---|---|
| Priority response | * | * |
| Unlimited service calls and repairs Some repairs not covered under Protect service contract option. See Non-Warranty Repair List for more information. |
* | * |
| Replacement parts and shipping | * | * |
| Mobile inventory | * | * |
| Specialized Stryker service technician | * | * |
| Labor and travel of service technician ($1250 value) | * | * |
| Software fixes | * | * |
| 6:30AM - 6:00PM CST technical phone support | * | * |
| Software enhancements (upgrades) | * | |
| 24/7 technical phone support | * | |
| One seat at First Responder Training | * | |
| Access to BioMed portal | * | |
| Preventative maintenance Annual inspection and repair on covered equipment |
* | |
| PM Documentation for Joint Commission, DNV CMS | * |
Literature Number: 1000902502, Rev. A