Vocera Ease
Create a richer, more human connection for patients and their loved ones before, during and after care
Vocera Ease helps improve satisfaction and engagement for patients, families and staff while helping strengthen patient safety, quality of care and transparency.
Ease helps relieve the anxiety of waiting and wondering
Keep loved ones informed with secure messages using unlimited multi-lingual templates, photos, videos and group video conferencing.
Measure patient and family satisfaction and enable families to send positive feedback to nurses with customizable, real-time surveys.
Support care decisions and allow face-to-face communication when patients and families can’t be together.
"The Vocera Ease updates go a long way to alleviate loved ones’ anxieties. By receiving real-time messages from our care team members directly on their smartphone, family members no longer worry or risk missing an update from the care team."
– Hope Johnson, DNP, MBA, RN, CNOR, NEA-BC, Administrator of Perioperative Services
at Lehigh Valley Health Network
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Vocera EASE FAQs
At hospitals that support using Ease to communicate with patients, caregivers, and family members, they can download the app for free from either the Apple or Android store to their mobile device. Once the patient or caregiver has completed a short registration process, a secure connection is established, and they will soon begin receiving updates from the healthcare provider.
After the medical provider scans the Patient/Consenting Authority's phone at the hospital, they will receive the text message inviting them to join Ease. To receive messages automatically, the Patient/Consenting Authority should presses "continue" on the app. On iOS, press "Send" when the text message screen appears.
After the medical provider scans the Patient/Consenting Authority's phone at the hospital during registration, invited family and friends will receive an SMS text message inviting them to join Ease.
VoceraEase uses 256-bit encryption to protect all communications transferred over the internet. 256-bit encryption is the same level of security as banks and credit cards use to safeguard information. Vocera Ease also abides by the same health care regulations (HIPAA and HITECH) that hospitals use to keep your protected health information safe.
Vocera Ease data is protected at every level within Amazon Web Services (AWS) secure cloud. All data on the cloud is secure, and AWS is used by leading Fortune 500 companies and the US Government.
Vocera Ease leverages Amazon AWS for the highest compliance level and follows the SOC 2 Type auditing protocol. These reports are issued by independent third-party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
A Veracode Assessment has been performed on the platform to ensure the highest of compliance.
No. All texts, photos, and videos disappear after 60 seconds of viewing them. Nothing is saved on a device.
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