Service and support
GLOBAL SERVICE, DELIVERED ON-SITE
As a global company, Stryker still places great value on on-site service. We provide high-quality services quickly and efficiently, reducing downtimes.
Across Europe our field service technicians are equipped to perform your annual service and inspection. They can also help troubleshoot and repair your equipment on-site. With a ProCare Service Plan the local equipment service ensures short repair times.
Service plans
ProCare Prevent
Supporting your preventive service measures and compliance report preparation - We guide you through the annual proactive inspection and calibration of your Stryker devices. So you can always depend on your technical equipment.
ProCare Protect
The all-round service solution: our preventive service support also includes comprehensive risk coverage to protect your investment.
When repairs are needed, the service priority helps make life easier for your medical technicians and personnel, letting them be more productive. An unlimited number of repairs including spare parts, labour and travel costs; better management of operating costs. The exact costs for your technical equipment over the entire term of the contract are known, saving you money and time for repair approvals.
Why ProCare?
Reliable partners
No one is more qualified than us for the service and repair of your technical equipment. Carefully selected and trained ProCare technicians have insider knowledge of our operations and the tools and components to service your technical equipment, ensuring it functions to our standards. We know our products and the people who rely on them every day. Together we support preventive service measures and solve problems immediately - with the option to select from annual service inspections up to unlimited repairs.
Minimal reaction times
The true value of ProCare is not only in the performance of the device service and repairs by our personnel, but also in the time saved and convenience for our customers. Every moment without functioning technical equipment is a loss for your personnel and patients.
When a problem arises, we correct it as quickly as possible and ensure that you receive exactly what you need. Time is a decisive factor, so we will immediately assign you a contact person with the relevant knowledge, skills and experience.
Decisive results
We ensure that your technical equipment is always functioning perfectly. Our annual preventive service measures and rapid service for urgent repairs make day-to-day work easier and more productive for you and your medical technicians.
A service plan can also reduce the downtime of your equipment, helping you to save money. Comprehensive service options also improve the estimation and control of the operating costs for equipment and contract terms.
Training
The training program from Stryker offers you support for the servicing and operation of our products. Certified technicians from Stryker provide you with usage recommendations for a preventive service and familiarise your personnel with the product systems.
You can easily register online here: Online Registration
The 2020 list price per participant and training day is 475€ (incl. VAT).
Please contact us if you have any queries. Please contact our Technical Support, medtechsupeu@stryker.com, Marcel Kressmann, tel. 02065 837-538.
We look forward to welcoming you to one of our courses.