Contacts
This section gives you telephone numbers, web site addresses and other important information about your benefits.
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For information about
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Use these resources
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Important details
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UnitedHealthcare plans
Print temporary ID cards online
Claim status, order ID cards, etc.
Estimated treatment costs; information about a proposed surgery or a newly diagnosed health condition
Speak to a nurse during customer service hours (virtual visits are available for an additional fee via the myuhc.com website if it is an after-hours call)
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800 387 7508; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm (based on caller time zone) |
You must register on the www.myuhc.com web site in order to access your claim status and eligibility information.
To register, go to www.myuhc.com and click on Register Now.
Medical plans group number: 703997
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Substance Use Disorder Helpline (Optum)
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Substance Use Treatment Helpline: 855 780 5955
Helpline licensed clinicians available:
7 days a week, 24 hours a day |
Speak with a licensed clinician for a substance use disorder evaluation and treatment support, including help finding a trusted provider.
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Participating UnitedHealthcare plan providers
Participating UnitedHealthcare OptumRx pharmacies
Generic medication alternatives or costs for equivalent medications
Ordering home-delivery prescription medication
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800 387 7508; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm (based on caller time zone) |
Registration is not required to view this provider site.
Network – Choice Plus
You must register on the www.myuhc.com web site to access the pharmacy locator service.
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Blue Cross Blue Shield of Alabama
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800 292 8868
Customer service hours:
Monday – Friday, 8:30am – 7pm ET |
Blue Cross Blue Shield of Alabama includes prescription drug coverage.
Group number: 82059
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Kaiser Permanente - California
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800 464 4000
Customer service hours:
24 hours a day/7 days a week for most services, except major holidays
kp.org |
Kaiser HMO includes prescription drug coverage.
Kaiser North group number: 17181
Kaiser South group number:
118506
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HMSA – Hawaii
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800 948 6111 (Oahu)
800 776 4672 (Neighbor Islands)
Monday – Friday, 8am – 5pm HST
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HMSA includes prescription drug coverage.
Group number: 32908-1-4
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Cigna International
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800 441 2668 (US/Canada),
302 797 3100 (call collect)
Customer service hours:
24 hours a day/7 days a week
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Stryker Policy Number: 03509A
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Cigna Medical Benefits Abroad
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1 800 243 1348 or 001 302 797 3535 (collect calls accepted)
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For employees that are traveling on business internationally
Stryker Policy Number: 03509B
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Delta Dental
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800 524 0149
Customer service hours:
Monday – Friday, 8:30am – 7:55pm ET |
Registration not required to view this site.
Group number: 5480
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EyeMed Vision Care
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866 723 0513
Customer service hours:
Available 362 days each year:
Mon. to Fri.: 7:30am – 11pm EST, Sat.: 8am – 11pm & Sun.: 11am – 8pm EST |
Web site registration required.
To locate participating providers, log on to
Group number: 9706201
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Health Savings Accounts (HSAs) (Optum Bank)
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800 387 7508
Customer service hours:
Monday – Friday, 8am – 8pm (based on caller time zone) |
Group Number:703997
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UnitedHealthcare Flexible Spending Accounts
Healthcare flexible spending account
Day care (child and adult) flexible spending account
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800 387 7508; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm ET |
Web site registration and Group number 703998 required.
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Included Health
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855 431 5551
Customer service hours:
Monday – Friday, 8am – 8pm ET |
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Unum
Unum Life and AD&D insurance
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800 275 8686; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm ET |
Group number: 940919
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Unum
Unum Short-term disability
Unum Long-term disability
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888 673 9940; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm ET |
Group number: 940918 (STD)
Group number: 940915 (LTD)
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Lyra
Employee Assistance Program
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833 511 0159
Customer service hours:
24 hours a day, seven days a week |
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401(k) Savings and Retirement Plan
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800 523 1188
Customer service hours:
Monday – Friday, 8:30am – 9pm ET |
Web site registration and plan number required.
Plan Number: 090081
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Virgin Pulse
Administrator of Strive for Wellbeing Program
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833 643 0408
Email: support@virginpulse.com
Customer service hours:
Monday – Friday 7am – 7pm ET
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